Managing phone calls with aggravated customers complaining your driver did not make his delivery as they expected is not only stressful, it is unproductive and could negatively affect your customer retention.
Choosing the right route scheduling software for your company’s needs will increase efficiency and improve customer satisfaction while curbing costs at the same time. RouteStar Solutions will keep your company on track and increase customer retention.
Are you using manual routing procedures? Using real time information, your company will know where your workers are, which product they have on their truck, how much was dispatched and delivered, and who is available to dispatch throughout the day and in the future. Making intelligent decisions based on your on-the-go business needs, boosts route optimization and route delivery times based on distance and fuel expense. To ensure your accounting books and delivery is current and streamlined this delivery software seamlessly integrates with QuickBooks.
Here are some benefits of implementing delivery routing software:
- Increased customer satisfaction
- Increased productivity
- Real time communication with delivery process
- Capture customers signature and confirmation
- Automatic invoicing & inventory data from field to office = decrease in paperwork and billing
- Instant communication between drivers & office staff
- Manage the unexpected; reassign delivery drivers, truck broken down, work ahead or catch up for the Holidays, customer hours, traffic or construction delays, customer demands
- Increased opportunity for employees to interact with customer means increased chance for upsell
- Transparent driver accountability
- Reduction in fuel cost and wear on fleet vehicles
- Seamless QuickBooks integration
These are just a few of the most important perks to fortifying route planning software success for your delivery business, on the go needs.