Our Money Back Guarantee
A request for a refund must be submitted prior to the 30-day anniversary of your purchase date to your Sales Representative. Requests directed to other contact addresses or phone calls are not accepted for cancellation. You are obligated to make arrangements for one of our support engineers to uninstall the software prior to your 30-day anniversary.
Please notice that before receiving money back you are obligated to allow one of our customer support engineers access to your system to uninstall the software and all related files from your PC’s and server. Your further use of the software will be regarded as illegal unless you obtain a license again. Once the software is successfully uninstalled the refund owed will be applied within 30 business days.
We also believe that most refunds can be avoided. Please contact our qualified staff and you will get professional assistance in any technical issue you have faced with while installing/configuring the software. If you are not happy with our products or services for any reason, you are always welcome to send us your feedback and suggestions on how to improve the software or services we offer. We will do the best we can to ensure you are totally satisfied with our software and customer service.